WELCOME
TO e-Complaint
As part of our continuing efforts to improve our services and in line with the herald that public office is a public trust, e-Complaint is intended to be an electronic system by which taxpayers may report complaints against erring BIR employees. We appreciate your cooperation in making our employees comport themselves in a manner befitting good public officials by lodging, through e-Complaint, valid and verifiable complaints. Published herein for your ready reference is the BIR Code of Conduct, which sets out the standards of behavior for every employee.
The inspection Service is the disciplinary arm of the BIR.
It is tasked, among others, to:
- Conduct preliminary/fact finding investigation and prosecution
of administrative cases filed against BIR personnel;
- Conduct formal investigation/hearing of administrative
charges formally filed against erring revenue personnel;
and
- Prepare and recommend appropriate actions/decisions
on administrative cases.
Who can I complain against?
The Inspection Service can only consider complaints against
BIR officials and employees. Examples of persons the Inspection
Service cannot investigate are taxpayers and employees of
other government agencies.
What can the Inspection Service investigate?
The Inspection Service investigates cases against BIR personnel
involving violation of
- the Anti-Graft and Corrupt Practices Act (Republic Act
3019);
- the Administrative Code of 1987 (Executive Order 292)
and the Omnibus Rules Implementing Book V of the said
Code;
- the Code of Conduct and Ethical Standards of Public
Officials and Employees (Republic Act 6713);
- illegal enrichment cases; and
- other allied laws, administrative issuances, regulations
and directives.
What can't the Inspection Service
investigate?
The Inspection Service cannot investigate
- complaints which are about government policy or the
content of legislation; and
- investigation of crime.
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