How
do I file a complaint against a BIR employee?
You can tell us about your complaint in writing, by e-mail
(ecomplaint@bir.gov.ph), or in person. Complaints against
BIR employees maybe filed with the Office of the Commissioner
or the Inspection Service in the National Office, or the
Office of the Regional Director or the Special Investigation
Division in the Regional Offices.
What kind of information/documents
will I furnish the BIR in filing my complaint?
We can best respond to you if we receive accurate and complete
information. Though you are not required to furnish more
information than you wish, critical information is required
for us to completely evaluate your complaint and this includes:
a. Name and address of the person complained of, his position
and office of employment;
b. A narration of the relevant and material facts which
show the acts or omission allegedly committed by the BIR
employee;
c. Documentary evidence available; and
d. Names and addresses of witnesses, if any.
Who can be the subject
of my complaint?
Only complaints against BIR officials and employees. The
Inspection Service cannot investigate taxpayers and employees
of other government agencies.
What happens once
I file my complaint?
Your complaint and the papers provided, will be examined
if it is within the jurisdiction of the Inspection Service
to investigate.
What happens during
an investigation?
When the Inspection Service decides to investigate a complaint,
the BIR personnel concerned is usually sent a copy of the
complaint, and asked to comment thereon. The comment and
evidence presented will be evaluated and if there exist
a prima facie case, a formal charge against the employee
will be issued.
An order of preventive suspension may be issued to temporarily
remove the respondent from the scene of his misfeasance
or malfeasance and to preclude the possibility of exerting
undue influence or pressure on the witnesses against him
or tampering of documentary evidence on file with his office.
What happens if I
withdraw my complaint?
The withdrawal of the complaint does not result in its
outright dismissal nor discharge the person complained of
from any administrative liability. Where there is obvious
truth or merit to the allegation in the complaint or where
there is documentary evidence that would tend to prove the
guilt of the person complained of, the same should be given
due course.
I would rather not
let the BIR officer or employee know that I am complaining
to the Inspection Service. Do you accept anonymous complaints?
Anonymous complaints are very difficult to investigate.
Anonymous are not investigated unless there is obvious truth
or merit to the allegations or supported by documentary
or direct evidence
Rest assured, however, that initial investigation shall
be discreet and your identity will not be needlessly divulged.
Do I need a lawyer?
You do not need to hire a lawyer in order to file a complaint
with the Inspection Service. The complaint process is simple
and easy to understand. But you may consult a lawyer if
you wish.
Are there any fees/costs
to process my complaint?
There is no charge to file a complaint with the Inspection
Service.
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